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Last modified: 15 May 2021
Last modified: 15 May 2021
This Policy applies to our customers, passengers, agents, vendors, suppliers, partners, contractors and service providers (collectively “you”, “your” or “yours”).
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information.
I. COLLECTION OF PERSONAL DATA
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.If you have or are a party to multiple relationships with us (for example if you use our Services across our various business verticals, we will link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below.
You Provide Your Personal Data To Us
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
In certain circumstances, you may need to provide your Personal Data in order to comply with legal requirements or contractual obligations, or where it is necessary to conclude a contract. Failure to provide such Personal Data, under such circumstance, may constitute failure to comply with legal requirements or contractual obligations, or inability to conclude a contract with you, as the case may be.
When our services are used
Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:
From other sources
When we collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:
Personal Data about Software User
If you are a Software User, we may collect:
Sensitive Personal Data
Some of the Personal Data that we collect is sensitive in nature. This includes Personal Data pertaining to your race, national ID information, religious beliefs, background information (including financial and criminal records, where legally permissible), health data, disability, marital status and biometric data, as applicable. We collect this information only with your consent and/or in strict compliance with applicable laws.
VIETMAP’s applications or devices
Some VIETMAP User may install personal in-vehicle cameras solution providing by VIETMAP in their vehicles for their own purposes (including safety and security). The use of such in-vehicle cameras is not endorsed or prohibited by VIETMAP. The collection, use and disclosure of Personal Data obtained from personal in-vehicle cameras is the responsibility of the relevant partner. Please check with the relevant partner if you have any queries about their use of personal in-vehicle cameras.
VIETMAP works with some partners (including, but not limited to, Toyota and Hyundai) to install telematics devices in selected rental vehicles for the following purposes:
If you are a device user, these devices will collect telematics data (such as your speed, acceleration, and braking data) and your location information. If you are a passenger onboard one of our vehicles fitted with these devices, your location data (i.e. the position of the car) will be incidentally collected as well.
The data collected by these devices are owned by these partners who have entered into appropriate contractual undertakings with VIETMAP to safeguard this data. While these partners share such telematics data with us (to enable us to fulfil the purposes stated above), we do not share any personally identifying information about our driver partners or passengers with these partners.
When you provide Personal Data of other individuals to us
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.
II . USE OF PERSONAL DATA
VIETMAP may use, combine and process your Personal Data for the following purposes (“Purposes”):
Providing Services And Features
Your Personal Data will be used to provide, personalise, maintain and improve our Apps, Websites and Services. This includes using your Personal Data to:
Safety And Security
We use your data to ensure the safety and security of our Services and all users. This includes:
We use Personal Data to resolve customer support issues. For example, we may:
Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services, and facilitate insurance and finance solutions.
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.
We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
For example, we may use your Personal Data to:
We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
Marketing And Promotions
We may use your Personal Data to market VIETMAP and VIETMAP’s partners’, sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our App settings.
III. DISCLOSURE OF PERSONAL DATA
We need to share Personal Data with various parties for the Purposes. These parties include:
With the owner of VIETMAP accounts that you may use
For example, if you requested a service through a VIETMAP partner or used a promotion provided by a VIETMAP partner, VIETMAP may share your Personal Data with that VIETMAP partners. Our partners include partners that integrate with our App or our App integrates with, vehicle services partners, or business partners which VIETMAP collaborates with to deliver a promotion, competition or other specialised service.
With subsidiaries and affiliates
We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.
With VIETMAP’s service providers and business partners
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
With our legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:
where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or
where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).
IV. RETENTION OF PERSONAL DATA
We retain your Personal Data for the period necessary to fulfill the Purposes outlined in this Policy unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.